Here’s round two on the Shaw Direct Realign story:
Now I’m really confused! And I am obviously not alone. I originialy heard the story from a rep from WineGard (you would think they would know!) and had the story confirmed by 2 people from Shaw, one of whom helped me close our account because our signals was on holidays for the summer and we couldn’t use it in the US or Mexico ever again..
While Shaw is telling me that yes, it’s true, “We have moved our foot print, you can not get our service in the US or Mexico anymore” some one else at Shaw Direct sends the following email:
Thank you for taking the time to contact us regarding your account; I am happy to assist you.
I would like to clear up some misconceptions regarding our services and the recent launch of our 3rd satellite. We believe that this rumor started as Bell also launched a new satellite this past year with a very limited footprint, and they changed a large majority of their current channels over to this new satellite. As such, they are no longer broadcasting past approximately the 45th parallel or Northern USA.
With the launch of our satellite, it will also have a limited foot print, but it is being launched to expand our ability to add new channels to our lineup. As far as we are aware at this time, we have no intention of moving our current channels to the new satellite. Our service will continue to work in Canada, the USA and parts of Mexico. We will still allow our “Snowbirds” the opportunity to watch TV at their winter homes or RV resorts in Florida, Arizona, and Mexico, etc, as we understand a large portion of our customers are in this sort of situation. You will still be able to access your programming while you are away. This is with the exception of any new channels that may be placed on the 3rd satellite (as the 3rd satellite’s footprint will not service the USA/Mexico.) Any programming you are currently receiving will stay the same, just no new added channels
I hope this helps, but should you have any further questions or concerns, please feel free to contact us. Please include any previous correspondence with your replies.
Thank you for choosing Shaw Direct
I guess we all wait and see.
To praraphrase Jack Kerourac “I have nothing to offer anybody except my own confusion“