Cross Border Shopping

Perfect! Look at how those buttons make it special.

Last year we felt our dining chairs needed to be replaced, they were 6 years old and starting to show it. Before we left last fall I had a finishing carpenter look at them. He patched them up a bit but he really wasn’t convinced that he had solved the problem. They were OK for a few months, but as we got into the new year you could feel them sneaking back to their old ways again. It was then we decided that in the Vanstone house 2013 needed to be the year of the chairs.

We kept our eyes open as we traveled, checking out some of the furniture stores we passed along the way but we weren’t finding anything we liked.

In Nashville in early April we happened into a Pier One and spied the potential perfect chairs. They had low back plain leather chairs for $129.99 and for just an extra $10 the same chair with a little taller back with funky upholstered buttons on the chair backs.The next day, we went back and bought the ones with the taller back and those funky and fashionable buttons.

By the time we got back to southern Ontario one of the chairs had lost a button (yes, the funky fashionable ones we had to have) and the other had developed the annoying habit of making sounds like Marilyn was passing wind when she sat down.

Make no mistake; I’m talking about the chair here, not Marilyn.

Off  to a local (now Canadian) Pier One we went where they happily exchanged the chairs for two new ones.  That first night at supper I slipped into one of now brand new chairs and pop, off came a button.

Now what do we do? We really like the chairs but are now not impressed with those had to have funky fashionable buttons. We decide that if we can learn to repair the buttons easily that we will keep the chairs and put up with the hassle, but try as we might there is no way. We cry “we give” and finally  agree that these chairs too have to go back. The solution to our problem is to exchange them for the less expensive ones that don’t have those now annoying  buttons. We don’t care about the $20 difference, we’ll just take the other chairs.

“Not so fast” says Pier One. “We will exchange them again or we will give you your money back,” they say, “but to go to the less expensive chairs will be an extra $135.00”.

Say what?

We go with the refund  and get back exactly what we paid in Nashville plus a bit and thank them for all their help. We’re scratching our heads as we try to figure
it all out, but we don’t argue anymore, we just smile and move on.

Now what do we do? We really liked those chairs but we are not paying more for something we know sells for less, especially after knowing that they now are on sale for an extra $20 off in the US.

There is a happy ending

Perfect! No buttons

Marilyn is really ticked, she can’t wait to get home and call their 800 number and tell some poor defenseless receptionist her story

On our way we check a couple of other furniture stores, but we’re not seeing anything we like and she’s still fuming.  Until we walk into Ashley’s where we see the same chair as Pier One except no buttons. Did I mention that they were on sale for less then the sale price for the ones in the US? Well they were.

Our new chairs will be in next Monday. On the way home Marilyn threw away the Pier One 800 phone number.

I believe it was my mother or maybe it was your mother who used to say;

“Everything happens for a reason.”

3 thoughts on “Cross Border Shopping

  1. This is why I have a real problem buying just about anything. Is it the right one? Am I getting a good deal? Am I going to regret it? I can easily blame it on being cheap, because I am, but the underlying reason is tinged with buyer’s remorse.
    So frustrating!

  2. Welcome to our world. Sorry for your hassle but so glad to know we are not alone in the world of shopping for the things we think we really need.

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